We are here to help you
Whatever you need, count on us, before, during and after the journey. We propose several ways to contact us.
We answer your questions immediately
We recommend that you read the frequently asked questions, as many of your questions are already answered immediately
Is the money returned if for COVID reasons travel is not allowed?
Given the mobility restrictions, the refunds of the payment and signal that have been made from the hired shelters will be made.
What measures are taken in the shelters?
The maximum increase of a 40%. Provision and obligation of the use of hydrogel. The obligation to use the mask. Hourly cleaning of the bathrooms.
What should I do if after staying in a shelter I am positive?
You must immediately contact the refuge indicating your full name and the day you were at the refuge.
Why should I contract the crossing with you?
We help you before and during the journey. Any questions we are here to provide you with what you need. You also ensure a place in the most sought-after refuges in the Pyrenees. You can have a batch of products, shirt, Buff original, bosa estanca porta móvil porta documentos, botiquín , among others, Besides of map and passport that certifies that you have done the official Trekking. You will have extra services in the shelters and you will be geolocated at all times during the journey in which there is hardly any mobile coverage.
What gifts does the welcome pack include?
Salewa technical t-shirt
Map and guide of the journey
Bolsa estanca porta documentos
First aid kit
Box of infusions Yogi Tea "Finest Selection"
Discount check 15% in Barrabes
What services does the welcome pack include?
Geolocation system with garmin Inreach
Welcome bio drink in each refuge, from the RAW brand
Official tracks in .GPX format
Where will I find the stamp in each shelter to mark my passport?
At the reception of each shelter
Can I do it on my own?
If you can, although you must take extreme precautions because during the itinerary there is hardly any coverage and in front of an accident you will have to climb a peak or hill to notify the emergency services.
Do I have a mountain license, is there a discount?
Los packs que se muestran en la web son de precio único para federados y no federados.
How can I make a reservation at the shelters?
Through the web, indicate the date you want to sleep the first night, the number of nights and people and in the shelters you want to be. If you have questions you can call us and we will help you 678662230
What stages are the most common?
Usually from shelter to shelter
In what sense should I make the journey?
In the sense you want.
What time of year is recommended?
A partir de mediados de junio hasta octubre.. The presence of snow must be assessed at the beginning and end of the season.
Is the route marked?
There are no marks on the ground. We will give you a map and a very descriptive guide of the route. We will also send you the official tracks.
Are there fountains on the way?
We recommend leaving each shelter with water. The water that you will find during the journey is untreated water and depending on each one it can cause discomfort.
What should I wear to sleep?
In all the shelters there are blankets. We recommend the use of the sheet sack and a pillowcase.
Are there hot showers?
Yes and they are included in the price. Please we must be responsible for taking short showers.
How are the bedrooms distributed?
Each refuge has its own distribution. They are all bedrooms with bunk beds
I have food allergies or intolerances
When making the reservation you must indicate it in the comments field.
What time do you have to arrive at the shelter?
At 7pm they give dinner, you must arrive before to check in. Remember that outside these hours the place is not guaranteed even if it is reserved. In case of delay, you must notify the refuge so they can wait for you.
Is there public wifi in the shelters?
Not in most shelters
Can I charge my mobile?
There is a strip that you can plug in your mobile.